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Outcomes-based Approaches to Public Service Reform: Event Report

Despite a decade-long commitment to taking an outcomes based approach to public services in Scotland, progress in implementation has been slow. This reflects the picture internationally, where the time taken to shift systems and processes to focus on outcomes and challenges around measurement and attribution, have been identified as key barriers to working in this way.

This report by What Works Scotland summarises the key messages from an event they held in April 2017 exploring the issues and opportunities in taking forward an outcomes-based approach to public service reform.  The report makes recommendations about how best to embed a focus on outcomes within Scottish public services.

About the Author

What Works Scotland (WWS) aims to improve the way local areas in Scotland use evidence to make decisions about public service development and reform. They work with community planning partnerships involved in the design and delivery of public services.

Further Reading

Outcome Framework, by the Cabinet Office Youth Policy team.